At American Woodline, we attempt to offer fair

and competative services to everyone of our

customers.  In order to ensure that every

transaction remains fair and reasonable, we have

developed the following policies.

Terms of Sale

    Custom    sized    goods    or    special    orders    may    not    be    returned.      Unfinished   goods   may   be   returned   within   seven   (7)   days   or   purchase for   store   credit   provided   they   are   returned   in   good   condition,   in original   packaging   and   accompanied   by   a   receipt.      Items   that   have been   finished   may   not   be   returned.      Final   payments   are   due   within 10-days   of   delivery   or   pickup,   otherwise   the   balance   must   be   paid   in cash,   or   certified   check   at   the   time   of   delivery   or   pickup.      Color   and grain   are   natural   characteristics   of   fine   woods.      These   mark   the unique   individuality   of   each   piece.      For   this   reason   we   cannot   assure that   the   exact   matching   of   related   pieces,   but   we   will   do   our   very best.      American   Woodline   will   not   be   responsible   for   pieces   that   do not sit flush due to uneven flooring conditions. Deposits   are   non-refundable.      Cancellations   are   subject   to   a   service charge   of   46%   of   the   purchase   price.All   completed   orders   must   be picked   up   or   delivered   within   30-days.      Goods   left   after   30-days   will be   sent   to   storage.      There   is   a   storage   charge   of   5%   of   sale   price   per month and will be charged to the invoice. Return Policy American    Woodline    will    gladly    accept    a    return    for    an    exchange within   seven   (7)   days   from   the   date   of   purchase   provided   it   is   in good      condition,      in      original      packaging      (if      applicable)      and accompanied   with   original   receipt.      Items   that   have   been   finished cannot   be   returned.      We   will   do   everything   possible   to   help   ensure that your finishing selection is right before accepting your order. Expediting Policy American   Woodline   completes   all   orders   on   a   first   come   first   serve basis.            However,      we      also      understand      that      under      certain circumstances   a   product   is   urgently   needed   and   if   possible,   we   will more   an   order   up   on   the   priority   list   to   accommodate   an   expedited completed   date.      If   American   Woodline   agrees   to   a   specific   date   and does   not   meet   that   date,   $25   will   be   deducted   per   day   that   the order   is   not   completed   up   to   but   not   exceeding   the   full   amount   of the    remaining    balance    on    the    order.        It    American    Woodline expedites   an   order,   and   complets   the   order   as   specified   and   the item   is   not   picked   up   within   24   hours,   a   surcharge   of   $25.00   per   day will   be   added   to   the   balance   due   until   the   item   is   picked   up   by   the customer.